Refund Policy
Last updated: March 2026
Refund Policy Summary
Full refund within 24 hours if your plan hasn't been generated yet. After plan generation, refunds are handled case-by-case. Subscriptions can be cancelled anytime — no questions asked. We process all refunds within 5-10 business days.
Refund Eligibility
Whether you're eligible for a refund depends on the status of your plan and how you purchased:
Plan NOT Yet Generated — Full Refund
If you purchased credits or a plan but the AI has not started generating your trip plan yet, you are entitled to a full refund within 24 hours of purchase.
- No questions asked
- Original payment method refunded
- Processed within 5-10 business days
Plan Already Generated — Case-by-Case
Once your AI trip plan has been generated, refunds are reviewed on a case-by-case basis. We may offer a refund if:
- The generated plan is fundamentally broken or unusable (e.g., completely wrong dates/cities)
- A technical error prevented the plan from being delivered
- You were charged multiple times for the same plan (duplicate charge)
NOT Eligible for Refund
- You simply changed your mind after the plan was generated and delivered
- Referral credits (these have no cash value)
- Promotional or free credits
- Request made more than 30 days after purchase
How to Request a Refund
Follow these steps to request a refund:
Email Our Support Team
Send an email to support@worldcupplanner.com with the subject line "Refund Request".
Include Required Information
Please include: your account email, transaction/order ID (from your receipt), and a brief reason for the refund request.
We Review & Process
We review all refund requests within 48 hours. Approved refunds are processed through Paddle and returned to your original payment method within 5-10 business days.
Subscription Cancellation
If you have a monthly subscription, you can cancel at any time:
| How to Cancel | Go to Dashboard > Subscription and click "Cancel Subscription", or email support@worldcupplanner.com. |
| Access After Cancellation | You keep full access to all features until the end of your current billing period. No prorated refunds for unused time. |
| Your Plans | All previously generated plans remain accessible in your account even after cancellation. Nothing is deleted. |
| Unused Credits | Any purchased credits remain in your account and do not expire. You can use them anytime by resubscribing or on a pay-per-plan basis. |
| Resubscribing | You can resubscribe at any time from the Subscription page. Your previous credits and plans will still be there. |
Chargebacks & Disputes
We encourage you to contact us before filing a chargeback with your bank or credit card company. We handle refund requests quickly, and chargebacks:
- Take much longer to resolve (30-90 days vs. 5-10 days)
- May result in your account being suspended during the dispute
- Fraudulent chargebacks may result in permanent account termination
Need a Refund?
Email us with your order ID and we'll get back to you within 48 hours.